Page 39 - 期货和衍生品行业监管动态（2022年8月）

期货和衍生品行业监管动态

 provide helpful and accessible customer support, not making people wait
so long for an answer that they give up

 provide timely and clear information that people can understand about

products and services so consumers can make good financial decisions, rather

than burying key information in lengthy terms and conditions that few have the

time to read

 provide products and services that are right for their customers

 focus on the real and diverse needs of their customers, including those in

vulnerable circumstances, at every stage and in each interaction

The FCA is giving firms 12 months to implement the new rules for all new and

existing products and services that are currently on sale. The rules will be extended to

closed book products 12 months later, to give firms more time to bring these older
products, that are no longer on sale, up to the new standards.

Notes to editors

1. The duty includes a new Consumer Principle that ‘a firm must act to

deliver good outcomes for retail customers’.

2. By setting higher standards for firms, the Duty is central to the

FCA’s transformation to become a more innovative, assertive and adaptive

regulator and is a key part of the FCA’s new three-year strategy to improve

outcomes for consumers and in markets throughout the UK.

3. The FCA has a parliamentary mandate, through the Financial

Services Act 2021, to take this work forward.

4. FCA to introduce new Consumer Duty to drive a fundamental shift

in industry mindset

https://www.fca.org.uk/news/press-releases/fca-consumer-duty-major-shift-financial-s

ervices

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