Page 56 - 期货和衍生品行业监管动态（2025年2月刊）

期货和衍生品行业监管动态

regarding ongoing services. If not, they should take appropriate steps to remedy the

situation.

The rules on ongoing services were introduced more than a decade ago, during

which time consumer needs and expectations, technology, and market practices have

continued to change. Going forwards, the FCA will review the regulatory approach

for these services.

Simon Walls, interim executive director of markets at the FCA, said: 'Ongoing

financial advice and support can be a fantastic service and can be important in helping

people make the most of their money. Relationships between advisers and customers

can last many years and can take different forms.

'In the vast majority of the cases we looked at, firms delivered ongoing advice

for their customers. But, in a small number of cases, they haven’t attempted to

provide the services they offered and customers are paying for. In those instances,

they will need to put that right.

'The FCA will also review the rules on ongoing advice to make sure they remain

fit for the future and help as many people as possible to get good support in managing

their financial lives.’

If consumers think they have not received the services set out in their contract,

then they can make a complaint to the firm and then the Financial Ombudsman

ServiceLink is external. Consumers do not need to use a claims management

company.

The FCA wants to help the financial advice market develop to enable consumers

to access the support they need and has set out significant proposals to achieve this,

including as part of the Advice Guidance Boundary Review.

https://www.fca.org.uk/news/press-releases/fca-finds-vast-majority-ongoing-suitabilit

y-reviews-delivered

42