Page 31 - 期货和衍生品行业监管动态（2023年8月刊）

期货和衍生品行业监管动态

b.限制利用礼品影响消费者决定的行为；以及

c.仅在商业场所进行路演和营销活动，禁止上述活动在街道和步行区等公共

场所进行。

如果消费者认为金融服务机构的代表以不正当手段向其推销产品，该消费者

应立即向该机构投诉。根据规定，金融机构必须彻底调查此事。如果发现该代表

不当销售产品，金融机构将对消费者提供补偿。如果消费者对金融机构的答复仍

不满意，可向新加坡金融业争议解决中心（FIDReC）寻求帮助。FIDReC 的调解

和裁决服务为消费者提供了一个便捷、可负担的途径来解决其与金融机构的纠纷。

Oral Reply to Parliamentary Question on Impact of Undesirable Marketing

Tactics for Financial Products on Less Financially Literate Consumers and

Recourse Available (2023/8/3)

Question:

To ask the Prime Minister (a) what is the impact of undesirable marketing tactics
for financial products, such as ambush style marketing, on less financially literate

consumers; and (b) what recourse do consumers have after buying products as a result

of such tactics.

Answer by Mr Alvin Tan, Minister of State, Ministry of Trade and Industry

and Ministry of Culture, Community and Youth, and Board member of MAS, on

behalf of Mr Lawrence Wong, Deputy Prime Minister and Minister for Finance,

and Chairman of MAS:

MAS expects financial institutions (FIs) and their representatives to conduct their

prospecting and marketing activities responsibly and in conducive settings. MAS has

set standards of conduct for such activities. For example –

a.Representatives of FIs must disclose their identities upfront and clearly to

prospective clients.

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