Page 47 - 期货和衍生品行业监管动态（2024年2月）

期货和衍生品行业监管动态

review did not happen.

The FCA is collecting this information to assess what, if any, further regulatory

work it may undertake in this area. The FCA anticipates providing a further update

having considered the firms’ responses.

Around 20 of the largest advice firms are receiving the survey so the widest

possible understanding of market practice is achieved. Their selection is not based on

any particular concerns with those firms.

The regulator had indicated it would undertake some cross-firm work in this area

in a letter sent in December 2022. In this, the FCA set out its concerns that advice

firms were not adequately considering the relevance, nature and costs of these

ongoing services for all their clients.

A further letter sent in January 2023 explained how advice firms should approach

the incoming Consumer Duty, reminding firms that it requires firms to act in good

faith towards customers, avoid causing them foreseeable harm, and enable and

support them to pursue their financial objectives.

In a Consumer Duty webinar with firms in December 2023, the FCA flagged

concerns that it appeared some consumers may be paying for a service, such as an

annual review, but were not receiving it.

In 2021, the FCA published a strategy to support a thriving consumer investment

market. The data gathering announced today on ongoing services forms part of that

work to raise standards so people can invest with confidence. Central to that strategy

is ensuring people can access advice if they want it and have trust in the services on

offer.

https://www.fca.org.uk/news/statements/requests-information-firms-delivery-ongoing-

advice-services-consumer-duty

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