Page 396 - 《期货和衍生品行业监管动态》（2022年合集）
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期货和衍生品行业监管动态
2. 通过为公司设定更高的标准，该义务在 FCA 转型成为一个更具
创新性、坚定性和适应性的监管机构的过程中起核心作用，也是 FCA 新
的三年战略的关键部分，其将会改进英国消费者和市场的结果。
3. 根据《2021 年金融服务法案》（Financial Services Act 2021），
FCA 获得了议会授权以推进这项工作。
4. FCA 将引入新的消费者义务，以推动整个行业思维方式进行根
本转变。
The FCA’s Consumer Duty will Lead to a Major Shift in Financial
Services (2022/7/27)
The Financial Conduct Authority (FCA) has confirmed its plans to bring in a
new Consumer Duty, which will fundamentally improve how firms serve consumers.
It will set higher and clearer standards of consumer protection across financial
services and require firms to put their customers’ needs first.
The Duty is made up of an overarching principle and new rules firms will have
to follow. It will mean that consumers should receive communications they can
understand, products and services that meet their needs and offer fair value, and they
get the customer support they need, when they need it.
Clarity on our expectations and firms focusing on what their customers need
should lead to more flexibility for firms to compete and innovate in the interests of
consumers.
The Duty forms part of the FCA's transformation to becoming a more assertive
and data-led regulator. With firms assessing how they’re meeting their customers’
needs, the FCA will be able to quickly identify practices that don’t deliver the right
outcomes for consumers and take action before practices become entrenched as
market norms.
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